DAY ONE PRESENTATIONS INCLUDE

Revolution Stream R05-01

'LEANing' a Nation

Jayanth Murthy, Director, KAIZEN INSITUTE

There is muda (waste) everywhere but the muda in public service is probably the worst – it can cripple an entire nation! How does one lean a nation? How does one motivate public officers to adopt kaizen? The real challenge is training, applying, and sustaining kaizen/lean concepts within all government activities, so as to convert the entire civil service of a nation to a lean (muda-free) operation - every activity - within all ministries, customs, immigration, education, health care, police force, and thearmed services - everything! This session will share personal experiences of Jaynath as he attempts to do this for various nations! Jaynath works with both public and private sector clients across India, Africa and the Middle East. In the year 2001 he pioneered a lean/kaizen model for governments (public sector reforms) and has consulted for the office of the president for two governments.

Revolution Stream R05-02

Lean Six Sigma Deployment Across Business Processes

Steven Yahoodik, Master Black Belt, XEROX EUROPE

In 2003, Xerox launched a company-wide lean Six Sigma initiative. Four years later, its customers and shareholders have realised significant benefits from the evolving programme. Steven has been involved in lean Six Sigma since 1998 and was involved with Xerox’s corporate roll-out of the initiative. He is a certified Master Black Belt, completing projects for Xerox customers as well as internal projects in finance, supply chain and manufacturing. Currently, Steven is working with the Xerox Europe Business Efficiency group, participating in the redesign and automation of key business processes, ensuring that lean Six Sigma tools are effectively used. He is also involved in the general deployment of lean Six Sigma across Europe. Steven holds an MBA in Finance and Operations from the Simon School of Business, University ofRochester and a BS in Chemical Engineering from Cornell University.

Revolution Stream R05-03

Save money, deliver service, win customers
Making Lean Six Sigma Work in Service and Transactional Environments

Colm Doran, Managing Director, PALOMA CONSULTING LIMITED

This covers several case studies on the application of lean and Six Sigma principles to minimise waste and reduce defects in Service and Transactional environments. Case studies will cover some Lean Six Sigma projects that have been delivered in Banking, Insurance, Financial Services, Retail and Local Government environments and identify the true benefits and return such implementations can deliver. Doran will introduce some benefits you can achieve and the tools and techniques and approaches that have worked in companies in your sector.

Revolution Stream R05-04

Further presentation details to be confirmed

DAY THREE PRESENTATIONS INCLUDE

Revolution Stream R05-05

Seeking Sustainability in Lean Healthcare: Application of the Toyota Production System to Medicine

Charleen Tachibana, Chief Nursing Officer, VIRGINIA MASON

The Virginia Mason Production System (TPS applied to healthcare) improves healthcare delivery, promotes a culture of seeking zero defects and creates a more affordable product. The presentation will also cover such things as leadership commitment, management and staff training, structural support, and actual results in hyperbaric medicine, cancer treatment, in patient nursing floors and supply chain. The focus for the team has been sustaining the change in the hospital setting, increasing efficiency, workforce satisfaction and improving patient safety.

Revolution Stream R05-06

Keen on Lean

Helen Pye, Service Redesign Lead, University Hospitals of Morecambe Bay NHS Trust

12 months ago, they attended the UK / US summit here in Manchester. Within months they embarked on lean training and implementation pilot with assistance from the Manufacturing Institute. Helen will review the approached and methods used, the lessons learned on their short journey, and their future strategy on the training and implementation of lean at Morecambe.

Revolution Stream R05-07

Value Stream Mapping for 18 Weeks

Teresa Hopley, Senior Personnel Manager, STOCKPORT NHS FOUNDATION TRUST

The Stockport Improvement Programme (SIP) is based on a blend of training and education that delivers direct solutions to everyday issues. Teresa will review the strategy the Programme utilised to gain executive support for the project and its importance in achieving a successful outcome.

The presentation will then review the processes in Lower Limb Orthopaedics and the VSM exercise to create flow. Delegates will also learn how the SIP involved selecting fifteen champions chosen from across the organization, and then engaging them in focused training in the use of lean tools and techniques. Delegates will also hear from front-line staff directly involved in delivering rapid improvement events and gain an understanding of the difficulties they came across in value stream mapping and the ultimate successes achieved.

Revolution Stream R05-08

Can a Lean Transformation in Healthcare happen in 3 years

Paul Glossop & Stuart Roby, Lead Practitioner & Practitioner, THE MANUFACTURING INSTITUTE

‘Whether you are about to begin a lean pilot or have completed rapid improvement events – getting to the stage of having lean imbedded within the culture of your organization and benefiting from significant efficiencies and cost savings can seem a long and uncertain journey for any organisation. Paul and Stuart will use case studies from the NHS and further a field to explain what a real lean transformation looks like, the elements that will determine whether you are successful or not, from education to leadership, and what the true timeline expectations for a lean transformation within an NHS site are.”