DAY ONE- SPEAKER BIOGRAPHIES

Revolution Stream R05-01

'LEANing' a Nation

Jayanth Murthy, Director, KAIZEN INSITUTE

Jayanth is the founding partner for Kaizen Institute’s Indian and African operations. He has over thirteen years of consulting and coaching experience in the Kaizen / LEAN / Process improvement domain.

He works with both public and private sector clients across India, Africa and Middle East. In the year 2001 he pioneered a LEAN / Kaizen model for Governments (public sector reforms) and has consulted for the office of the president for two Governments.

Jayanth is a Fulbright Fellow from Carnegie Mellon University, USA and is an industrial and production engineer.

Revolution Stream R05-02

Lean Six Sigma Deployment Across the Business Processes

Steven Yahoodik, Master Black Belt, XEROX EUROPE

In 2003, Xerox launched a company-wide lean Six Sigma initiative. Four years later its customers and shareholders have realised significant benefits from the evolving programme. Steven has been involved in lean Six Sigma since 1998 and was involved with Xerox’s corporate roll-out of the initiative. He is a certified Master Black Belt, completing projects for Xerox customers as well as internal projects in finance, supply chain and manufacturing. Currently, Steven is working with the Xerox Europe Business Efficiency group, participating in the redesign and automation of key business processes, ensuring that lean Six Sigma tools are effectively used. He is also involved in the general deployment of lean Six Sigma across Europe. Steven holds an MBA in Finance and Operations from the Simon School of Business, University ofRochester and a BS in Chemical Engineering from Cornell University.

Revolution Stream R05-04

Save money, deliver service, win customers
Making Lean Six Sigma Work in Service and Transactional Environments

Colm Doran, Managing Director, PALOMA CONSULTING LIMITED

Colm worked for 7 years as a chartered accountant in London for Ernst & Young in many US, European and Japanese multinational companies. He also worked in Sydney, Australia as an audit manager. He was then recruited by a client in the semiconductor industry and led finance, purchasing, logistics and HR in 3 divisions for several years.

In 1990 he was appointed Director of Quality, and later also Director of Human Resources, for the European Middle East region of Carrier Air Conditioning sales and service companies.

From 1993 he was Director of Quality for a division of Siebe plc. In 1995 he was seconded to Switzerland for several months in a specific turnaround role. He then took a general management position in UK, growing the business by over 50%. Later, Colm became Six Sigma Director for Invensys Industrial Drive Systems (over 50 companies).

Since April 2000 he has been Managing Director of Paloma Consulting Limited, a company of Lean Six Sigma Master Black Belts. He has trained Black Belts and champions for companies including Merrill Lynch, Britannic Assurance, Littlewoods Shop Direct Group, Ford, Johnson Controls, Lear Corporation, Air Liquide, Rexnord, Visteon, TRW, Hexcel and Harley Davidson. Paloma is currently working with Sandwell and Oldham councils, Credit Suisse and Barclays.

Colm was a senior assessor for The European Quality Award & UK Business Excellence Award in 1992-96 and in 2004 mentored 3 UK Award assessment teams.

Colm has also judged the Six Sigma Awards at the IQPC European Six Sigma Summit.

Colm is a fellow of the Institute of Chartered Accountants, and has a B.Sc. in Textile Chemistry from the University of Manchester. He is a senior member of the American Society of Quality and has Institute of Linguists diplomas in French and German.

His background as an accountant has led him to speak at public seminars about awakening management to the hidden costs to their businesses of waste and poor quality.

DAY THREE - SPEAKER BIOGRAPHIES

Revolution Stream R05-05

Seeking Sustainability in Lean Healthcare, Application of the Toyota Production System to Medicine

Charleen Tachibana, Chief Nursing Officer, VIRGINIA MASON

Ms. Tachibana is a Senior Vice President and Chief Nursing Officer at Virginia Mason Medical Center in Seattle Washington. In her current assignment Charleen is accountable for hospital operations and nursing throughout the Virginia Mason system. Over the past 6 years she has received extensive training in the Toyota Production System methodology including study missions to Japan with Shingijutsu Gemba Kaizen.

Charleen received her B.S.N. from Pacific Lutheran University and her Master’s of Nursing degree from the University of Washington. She currently serves as President for the Northwest Organization of Nurse Executives.

Revolution Stream R05-06

Jan Filochowski, Master Black Belt, TURNAROUND SPECIALIST

Jan has been working in health care since he left university in 1975, firstly as a Department of Health civil servant for 10 years, and since then in a variety of senior NHS management roles, including being Chief Executive at Poole, Southmead, Medway and Bath NHS Trusts. The Sunday Times has described him as "an inspirational manager... responsible for some of the largest reductions in waiting lists anywhere, ever".

He was named as one of the 3 "heroes of the NHS for 2002" by the HSJ alongside Gordon Brown and Sir Ian Kennedy for his work as a "serial improver of failing organisations", and picked out by the then Secretary of State for Social Services, Alan Milburn, during an interview on the Today programme, as an outstanding manager. He wrote about his experiences and conclusions in turning round failing organisations in a series of articles in the HSJ in January and February of this year.

For the last year Jan has been working as a peripatetic Chief Executive supporting organisations across South East England, advising, mentoring or running for a period challenged organisations and health economies. He is currently also a part-time adviser to the Prime Minister's Delivery Unit, the Health Care Commission and the National Orthopedic Intervention Project, and Visiting Professor of Health Care in the Department of Information Systems and Computing at Brunel University. Jan has taken up (part-time) one of the first NHS University Fellowships, based at the Judge Institute of Management at Cambridge University, where he is intending to develop the ideas in his articles into a book, learning materials and masterclasses, with support from staff in the NHS Leadership Centre."

Revolution Stream R05-07

Helen Pye, Service Redesign Lead, UNIVERSITY HOSPITAL OF MORECAMBE BAY NHS TRUST

Helen has worked in the NHS for almost 21 years, starting as a registered sick children’s nurse / registered general nurse at Royal Liverpool Children’s Hospital. Helen has worked in the clinical environment for approximately 14 years before moving into project work. Firstly leading the team who successfully designed and implemented nursing documentation onto the Trust’s electronic patient information system, she then managed the first and second wave of the national booked admissions project. Helen has always been interested in improving services for patients and staff, particularly how change impacts at patient level, and this was the catalyst that inspired her to move onto posts at the NW Regional Office and then the Modernisation Agency in various service improvements / redesign roles.