@ Venue: Hilton Hotel, Manchester
Date: 8-12th June 2009
Stream One - Lean Enterprise
Stream Two - Cultural Enablers
Stream Three - Focused Improvement

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09:00
PRESENTATIONS - DAY ONE - WEDNESDAY 10TH JUNE
09:05
Introduction: Dr Julie Madigan CEO, The Manufacturing Institute
09:20
Morning Keynote: Chasing the rabbit: why market leaders outdistance the competition and what great companies can do to catch up
Steven Spear, Massachusetts Institute of Technology (MIT)
10:45

Successful lean transformation
Clifford Burrows, IS Director, United Biscuits

Presentation not available

12:15

Luncheon keynote: Gateway to innovation
Norman Bodek, President, PCS Inc.

14:00
15:15
16:20

Afternoon keynote: The Shingo Prize for Operational Excellence
Robert D. Miller, Executive Director, The Shingo Prize, Utah State University ( USA)

   
  PRESENTATIONS - DAY TWO - THURSDAY 11TH JUNE
08:35
Introduction: Stuart Smalley, The Manufacturing Institute and Former Head of International Developments, Department of Health
08:45

Morning keynote: The Carrot principle: communicating what matters most
Chris Kendrick, International Speaker and Trainer, The Carrot Culture Group ( USA)

09:40
11:00
12:15

Luncheon keynote: Making hospitals work: lessons for the public sector
Daniel T Jones, Chairman, Lean Enterprise Academy UK

14:00
15:25
16:10

Closing keynote: How to marry world class service excellence with lean principles
Chris Daffy, Founder, Academy of Service Excellence